Frequently Asked Questions

Naborly is committed to making property management simple, secure, and stress-free. Even more simply put, we’re focused on the business of renting simple. 

We do this first by being consultants first. Next, we provide our expertise to make the technology work best for landlords and their process.

Naborly provides modern-day property management software to everyday landlords through comprehensive tenant screenings, credit reports, and proprietary tenant assessments. 

Today, Naborly supports over 30,000  landlords and has screened over 140,000  tenants. 

Our screening service costs $25 per screening or credit report. Whether a customer is charged in USD or CAD depends on the location of the rental property. If the rental property is in Canada, the customer will be charged in CAD, and if the rental property is in the U.S., the customer will be charged in USD.

For Naborly Tenant Insights, you can choose to pay for the screening service yourself or have your prospective tenant pay for the screening. Whoever is paying for the screening will only be charged upon the submission of the Application. Charges will not be processed for incomplete Applications. For Naborly Credit Report, only you can pay for the screening service.

Naborly has a trusted partnership with Equifax, one of the largest and most reputable consumer credit reporting agencies, to provide you with your prospective tenant’s credit information. We are Equifax’s preferred tenant screening partner in Canada and the US.

Please note that all Landlords and Property Managers must go through a credentialing process with Naborly to verify their identity, according to regulations around disclosing credit reports and other personal information.

Although we classify our users as either Landlord or Tenant, Landlords, Property Managers, and Real Estate Agents, are also welcome to use our service.

If you are a Property Management company that manages 200 units or more and would like to use Naborly to screen your tenants, please get in contact with our Sales Team ([email protected]). They will be able to give you specific advice pertaining to your business model.

Naborly is built to meet the needs of Property Managers both big and small, so whether you manage 200+ units or are simply renting out your basement apartment, Naborly has a solution for you.

At this time, we do not allow tenants to do their own screenings. Please see our Terms of Service if you would like to know more.

After creating a Naborly Account, landlords can follow the following steps to receive Naborly Tenant Insights for a tenant.

1. Landlord sends invite
Naborly provides landlords with an online rental application form that they can send to potential tenants. Once logged into their Naborly Dashboard, landlords can click “Send Naborly Tenant Application” to send a rental application. Landlords must use our application in order for Naborly to get the tenant’s consent.

2. Tenants apply online
Tenants securely provide their employment, financial, and rental history information allowing Naborly to verify their identity, income and employment.

3. Naborly runs the check
As soon as the applicant clicks “Submit” Naborly pulls credit, rental history records, background checks, and then analyzes the applicant’s risk profile.

4. Landlord receives report
Within minutes the results are delivered for the landlord to review so you can make the right tenant decision, faster than ever.

After creating a Naborly Account, landlords can follow the following steps to receive a Naborly Credit Report for a tenant.

Once logged into their Naborly Dashboard, landlords can click “Request Credit Report” to fill out the online request form. In order to request a Naborly Credit Report, you will need the following from your tenants:

1. Your tenant’s government-issued photo ID;
2. Your tenant’s completed and signed rental application. The rental application must include your rental property address;
3. Your tenant’s signed consent form. The consent form must acknowledge the following:

• All the information provided in the rental application is accurate to the best of the applicant’s knowledge; and
• The tenant gives the landlord’s agent and/or representatives permission to pull their credit.

If you are unable to provide the above information to our standards, you will be asked to provide better documents. You will be notified by email once your tenant’s Naborly Credit Report is ready. At that point, you will just need to sign into your Naborly account at naborly.com to access the Naborly Credit Report.

Once you are signed in, click View Credit on your Applications dashboard to view the Credit Report.

Data from Naborly’s Landlords, Tenants, and API Partners are protected by state-of-the-art data security infrastructure and leading compliance controls to ensure that any information entrusted to Naborly is only accessible to authenticated, credentialed recipients and always with our users’ express permission.

For more information about how Naborly takes care of your privacy, please read our Privacy Policy.

Yes, Naborly is authorized to do business in both Canada and the US. Our compliance controls ensure that our products fulfill our obligations under consumer reporting and privacy legislation, as well as any other legal or regulatory requirements. All regional and local legislation are also considered to ensure that our processes are compliant in all areas where we operate.

For more information about how Naborly operates, please read our Terms of Use and Privacy Policy.